THE LASER LOUNGE SPA
CANCELLATION AND BOOKING POLICIES

THE LASER LOUNGE SPA
CANCELLATION AND BOOKING POLICIES

Appointments

Spa services are available by appointment. A credit card or gift card is required to schedule all services. We recommend scheduling your appointments ahead of time to reserve your preferred time. Walk-ins are always welcome, as we sometimes do have last minute openings. If the day and time you request is not available, we will be happy to add you to our cancellation list and contact you with any openings.

Cancellations

We request 24 hours cancellation notice for guests scheduled for a single service and 48 hours’ notice for guests scheduled for two or more services. If you do not show up for your appointment, or at least cancel within 24 hours a $50 fee will be charged to your credit card.

Late Arrivals

If you arrive late for your service, we will make every effort to accommodate your full service. If other appointments are scheduled immediately after yours, your service will be shortened and you will remain responsible for the full service price.

Guest Satisfaction

We want every guest’s experience with us to be positively wonderful. If for any reason you are not pleased with your service or experience, please let us know.

Product Return Policy

Products may be exchanged for other merchandise within 7 days of the original purchase with a valid receipt must be in original unopened packaging. No refunds will be given on services, products or gift cards. We are not responsible for any lost, stolen, or damaged personal property or clothing.

Gift Cards

Gift cards are available for any dollar amount during office hours. Gift cards may be redeemed for products or services. We are not responsible for lost or stolen gift cards. Gift cards are not returnable and cannot be redeemed for cash.

Returned Checks

A fee of $25 will be charged each time a check returns to our bank.

Children

The minimum age requirement to receive a facial is 14 years of age and 16 for laser hair removal. Children under 14 are not permitted in the spa lounge or treatment rooms. For their own safety, children under 18 must be supervised by an adult not receiving services at all times. Please arrange for child care before your visit. Any child under the age of eighteen must have a parent or guardian sign a parental consent form at time of service

Cell Phones

To respect the wishes of all of our guests, we request that all cell phones are on vibrate or silent during your visit. If you are expecting an important telephone call, please speak in a quiet voice or step outside as to not disturb our other guests. Cell phone use is not permitted in the spa.

Health Concerns

Please let us know when you schedule your appointment if you are pregnant, have allergies, have recently been injured or have health concerns so we can advise you of the best choice of spa treatments. Expectant mothers may not receive any medical or laser services. When you arrive at the spa, you will be asked to fill out a health questionnaire. This will allow us to customize your treatment and make sure all methods used support your health and never cause harm. If you have a cold or flu, we recommend you reschedule your spa treatments.